If you would like to cancel your order, you must contact us at firstname.lastname@example.org or 513-549-0210 within 24 hrs of placing the order to receive a full refund. If the order has shipped, you will have to go through our return process.
We accept returns within 30 days for regular stock products. However, made-to-order products are not returnable (sLEDz Lighting, Chapman Storage, Gallagher Lounge Chair). If you are within 30 days of receipt and still have the original packaging, you are in luck! You can contact us at email@example.com to arrange a return (except made-to-order products). 10% restocking fee may apply and you will be responsible for return shipping charges. Items must be in original condition when they arrive back at our warehouse in order to receive a refund. If the item arrived damaged or faulty, please contact us within 3 days at firstname.lastname@example.org or 513.549.0210 to arrange for a replacement to be sent to you or a refund, if necessary. Please inspect your purchase immediately upon receipt and save all your paperwork and packaging material. No re-stocking fees or return shipping charges will apply for damaged or faulty items. Please note, we may require images of the damage for our records and claims process.