Faq cancellation
What is your cancellation policy?
- If you would like to cancel your order, you must contact us at info@tronkdesign.com or 513-549-0210 within 24 hrs of placing the order to receive a full refund.
- If the order has shipped, you will have to go through our return process.
What is your return policy?
- We accept returns within 30 days for regular stock products. However, made-to-order products are not returnable (sLEDz Lighting, Chapman Storage, Gallagher Lounge Chair).
- If you are within 30 days of receipt and still have the original packaging, you are in luck! You can contact us at info@tronkdesign.com to arrange a return (except made-to-order products). 10% restocking fee may apply and you will be responsible for return shipping charges. Items must be in original condition when they arrive back at our warehouse in order to receive a refund.
- If the item arrived damaged or faulty, please contact us within 3 days at info@tronkdesign.com or 513.549.0210 to arrange for a replacement to be sent to you or a refund, if necessary.
- Please inspect your purchase immediately upon receipt and save all your paperwork and packaging material.
- No re-stocking fees or return shipping charges will apply for damaged or faulty items. Please note, we may require images of the damage for our records and claims process.
How do you ship?
- Most pieces will go via UPS Ground and transit times vary from 1-4 business days within the continental US.
- Larger orders will ship via a freight carrier and will be delivered curbside. Freight transit times vary from 2-5 business days within the continental US
What is Tronk's product warranty?
Ultimately, we want everyone to be happy with their Tronk products, so we are very willing to work with our customers.
What is your cancellation policy?
If you would like to cancel your order, you must contact us at info@tronkdesign.com or 513-549-0210 within 24 hrs of placing the order to receive a full refund. If the order has shipped, you will have to go through our return process.
What is your return policy?
We accept returns within 30 days for regular stock products. However, made-to-order products are not returnable (sLEDz Lighting, Chapman Storage, Gallagher Lounge Chair). If you are within 30 days of receipt and still have the original packaging, you are in luck! You can contact us at info@tronkdesign.com to arrange a return (except made-to-order products). 10% restocking fee may apply and you will be responsible for return shipping charges. Items must be in original condition when they arrive back at our warehouse in order to receive a refund. If the item arrived damaged or faulty, please contact us within 3 days at info@tronkdesign.com or 513.549.0210 to arrange for a replacement to be sent to you or a refund, if necessary. Please inspect your purchase immediately upon receipt and save all your paperwork and packaging material. No re-stocking fees or return shipping charges will apply for damaged or faulty items. Please note, we may require images of the damage for our records and claims process.
How do you ship?
- Most pieces will go via UPS Ground and transit times vary from 1-4 business days within the continental US.
- Larger orders will ship via a freight carrier and will be delivered curbside. Freight transit times vary from 2-5 business days within the continental US
What is Tronk's product warranty?
Ultimately, we want everyone to be happy with their Tronk products, so we are very willing to work with our customers.
- Currently, we only offer indoor furniture so prevent from exposing to heavy sun and water for long periods of time.
- Please note that wood does naturally expand and contract, so please store in climate-controlled and low humidity environment.
- We understand that knocks or bumps may happen that can cause chipping or scratching, but please seal or apply touch-up paint to prevent metal from rusting.
- Please keep extremely hot or cold items from touching the wood directly as it may leave rings or marks. We use a lacquer finish on our wood to help this from happening, but coaster should be used at all times.
- Try using additional glides or feet to protect the furniture legs/feet as well as floor surfaces.
- Periodically tighten screws used for assembly (once or twice a year).
- Cleaning: wipe the furniture with a wet cloth then wipe it dry so no water is left sitting. Aside from water, we recommend using furniture polish from time to time to clean your piece and for glass parts you may use glass cleaner. Do not use any other cleaning product/detergent as it can remove the finish. Stay away from scrubbing sponges or pads as they may scratch the surfaces or remove the finish.